The sending time depends on the composition of your order.

Your request is processed within 1 to 3 business days if all ordered products are in stock.

For the reception of your order in Belgium, count between 5 and 12 additional working days and a minimum of 15 working days for shipping in other EU member countries.

Note that for the simulation packs, the delivery time will be communicated to you on your quote.

SIM Concept uses a certified payment gateway provider. All credit card data are encrypted in accordance with the PCI-DSS standard. Our payment gateway provider has been controlled by an independent quality evaluator, qualified for PCI security and is certified as a Tier 1 PCI security provider. This is the strictest certification level for payment service providers.

If your product is defective during the legal warranty period, you can return it to us, after you have informed us by e-mail or via the contact form.

After receiving the product, it will be thoroughly tested by our team.

If the problem can be determined by SIM Concept, the product will be repaired or refunded. If we are unable to solve the problem, it is possible that the costs resulting from shipping the product for repair are invoiced.

Due to their nature, custom made products do not benefit from the right of return.

Beware! If the defect is caused by misuse or damage after purchase, the right to guarantee shall be null and void.